Force Resourcing Assistant

RSR are currently recruiting for experienced customer service professional to work as a Force Resourcing Assistant on a full-time, long-term contract, based in central Birmingham.
The client operates a hybrid working policy.

The initial contract is for 6 months, but there is a view to extend this.

The role is paying £13.96p per hour (PAYE)

The role will be situated within a Police Force, so applicants must be able to obtain national security vetting.

Role overview:

One of the key areas of responsibility within the department is the management of attendance and absence of all staff and officers via the Force wide Management system. This system records expected duties and shifts worked by all officers and staff, any changes to these and any absence from these duties including annual leave and sickness. This opportunity lies within the Duty Management Delivery Team who have responsibility for supporting the force in managing Police Officers and Police Staff Members affairs.

Main Responsibilities:

• To assist in the provision of first class, multi-channel, customer focused services.
• To be knowledgeable across all areas within the remit of the role and the service delivery area.
• Respond efficiently to customer requests for information or service via face to face, email, telephone or by letter. Ensuring that all transactions and services are delivered right first time, on time and in the simplest way in line with Force policy, agreed processes, service level agreements and performance targets.

Knowledge/Experience:

• Experience of working in a transactional or customer service delivery environment and effectively dealing with customers.
• Experience of following set processes, procedures and policies.
• Experience of working to tight deadlines by being able to prioritise.
• Clear communicator with good verbal and written skills.

If you would like to be considered for this position and have the relevant experience, then please apply now.